CUSTOMER SATISFACTION
Refund & Return Policy
Last Updated: September 24, 2026
Customer satisfaction and food safety are our top priorities at DryR Fruits & Vegetables. Because freeze-dried fruits and vegetables are perishable food products, returns are handled under specific food safety guidelines outlined below.
1. Eligibility for Replacement or Refund
We offer a hassle-free replacement or refund within 7 days of delivery under the following circumstances:
- You received a damaged, leaking, or compromised product pouch.
- You received an incorrect item or missing product from your order.
- The product received has expired or has a quality defect.
2. Non-Returnable Items
- Opened or partially consumed product packs (unless damaged prior to opening).
- Return requests submitted after 7 days from the delivery date.
- Products purchased during special clearance sales or deep-discount promotional campaigns.
3. How to File a Return / Refund Request
- Take clear photos or a short video showing the damaged package, seal status, and outer box shipping label.
- Email the photos along with your Order Number to fruitvegetables@dryrnet.com or WhatsApp us at +91 94291 10317.
- Our support team will verify the issue within 24 hours and arrange for a free replacement dispatch or full refund.
4. Refund Processing Timeline
- Online Payments (Razorpay / UPI / Cards): Refunds are credited back to your original payment method within 3 to 5 business days after approval.
- Cash on Delivery (COD): Refunds for COD orders are transferred directly to your bank account / UPI ID via Razorpay payout link within 3 business days.